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Refund Policy

1. In short

All purchases of Broodli paid plans are final and non-refundable, except where a refund is required by applicable consumer law that cannot be excluded. Because Broodli is a digital service delivered immediately upon purchase (access is granted at once), there is no cooling-off period for the delivered service.

2. Telegram Stars purchases

• Paid plans are purchased in Telegram Stars. Telegram controls the Stars payment process; Stars transactions are final and returnable only in cases Telegram itself determines.
• Access to your purchased plan begins immediately after payment. Items checked, tasks created or plans delivered within the paid period are consumable parts of the service and are not returnable.

3. Circumstances where a refund may be issued

• Technical failure on our side that made the service unusable for a significant part of the purchased period, and which we could not fix — we may, at our sole discretion and as the law requires, issue a pro-rata refund for unused days.
• Duplicate/erroneous purchase clearly caused by our system (we may confirm and correct or refund).
• Other than the above, purchases are non-refundable.

4. What we do not refund

• Unused time on plans you simply changed your mind about, no longer need, or that you forgot to use.
• Plans where the content did not meet subjective expectations (it is a suggestion tool, always non-binding).
• Losses caused by decisions made on the basis of plans or reminders — these are your decisions.
• Downtime or disruptions caused by third parties (Telegram, LLM providers), outages, or factors beyond our reasonable control.
• Accounts banned or terminated for violating our Terms of Service.

5. Chargebacks and disputes

Because purchases are made in Telegram Stars, card/payment disputes go through Telegram and are governed by Telegram's policies. Initiating an unjustified dispute may result in suspension of your account. We may provide transaction records to Telegram or your payment provider to contest disputed charges where we are entitled to do so.

6. How to request a review (rare cases)

If you believe one of the circumstances in Section 3 applies, contact [email protected] from the account that purchased, or message the bot with “refund”. Include your Telegram identifier, the purchase date and plan. We respond within 3 business days. Approved cases are rare, at our sole discretion and subject to applicable law.

7. Legal rights

Nothing in this policy limits mandatory consumer-protection rights that apply to you under the laws of your country of residence.